Troubleshootings for TENS units

TROUBLESHOOTING: 

PROBLEM

CAUSE

SOLUTION

One pad feels stronger than other.

This is normal. Different areas of your body will react differently.

Nothing needs to be done. Make sure the pads are moist and area making good contact.

During the massage, the skin feels a painful burning sensations or the stimulation becomes weakened.

Adhesive gel pads are not adhering firmly to the skin. Or the gel pads are too dry.

Apply a few drops of water to adhesive surface of each pad and make sure the pads are pressed firmly to the skin during application.

Unit is on, but no sensation is felt in the pads

Both pads are not firmly on the skin. Or there is a loose connection. Or the intensity level needs to be increased.

Make sure both pads are firmly pressed to the skin. Make sure all connections are secure from the unit to the wires and the wires to the pads. Increase the intensity level.

Adhesive gel pads do not stick to skin even after cleaning and moistening the gel pad.

Adhesive gel pads need to be replaced.

Replace the set of pads, Pads can be purchased from www.techcaremassager.com toll free 714-540-5595

Does not provide adequate pain relief.

Battery is low

Please recharge the battery.

The intensity is not felt. Very weak intensity level.

Not using it along enough or frequently enough. Not lying down when massaging neck.

Use your massager 20-30 minutes at a time, 3-6 times per day. Lie on your back for neck support when you need relief for headaches or neck pain.

The skin turns red or the skin feels irritated.

Are the batteries weak?

Recharge the batteries.

The intensity is not felt. Very weak intensity level

Is the intensity”1”?

Press the + up button.

The intensity is not felt. Very weak intensity level

Is the adhesive surface of pads dirty or dry
?

Wash adhesive surface of pads softly with your fingertips for about 3 seconds under slow running water.

The intensity is not felt. Very weak intensity level

Is therapy time too long?

Use less than 20 minutes.

The intensity is not felt. Very weak intensity level

Are the two pads attached properly to body?

Refer to the Pad Placement Guide and attach correctly.

 

If you don't see your problem here, please do not hesitate to contact us